Ashley Olsberg manages the Classroom Support Services (CSS) team for the division of University Information Services (UIS). The CSS team has roughly 335 classrooms under their care as well as many Student and Faculty centric development based operations. The goal of CSS is to enhance the classroom as a platform from which Teaching Activities and Learning Activities can flourish. CSS, as a Customer Service Operation, is open for business during class hours across the many UNT associated campuses and can assist with a multitude of issues that might arise for end users in the classrooms.
Garrett has worked at CSS for approximately 3 years. Starting as a student tech in 2014 and later brought in as an intern for software development. After about a year and a half interning and building software solutions such as the 'Classroom Support Emergency Application', 'WO 2.0', and creating countless connections for the 'Safe Classroom Initiative', Garrett was asked to help support the University on a grander scale as a staff member.
As a staff member for about a year, Garrett has continued to support the university through many other outlets primarily project management such as a continuation and adaptation of the 'Safe Classroom Initiative', 'Winter Revitalization Plan 2017', the AlertUs software cross-campus installation with John Luetkemeyer of the UNT Libraries and Scotie Selman of the UNT Emergency Operations Center.
Jay Dotson is our Operations Manager and the mastermind behind a lot of the upgrades and project planning that goes on in regards to classroom setup and hardware. Jay's experience at CSS stretches over 7 years and his impact here at CSS is without question. He's been a mentor, an engineer and a great customer service provider. Whenever there is an issue with a classroom on campus, you're more than likely to hear from Jay with a solution and timeline of implementation.
Between managing the workload of over 15 student technicians, planning for classroom upgrades and solving problems on the fly, there's no better person to call than Jay Dotson. His skills range from installations to photography and organization to solution improvisation. If there's a problem to be solved, Jay will help to mitigate it.
Konner Gonzalez has been a critical part of the CSS team for approximately 4 years. As a CSS technician, Konner has been an astute project technician all across the UNT main campus and Frisco. His ability stretches across all technologies, including software development in multiple languages, application development for iOS, hardware installation and implementation, as well as project management for new classrooms and new technology solutions for staff and professors across the UNT main campus and Frisco building.
After graduating with a degree Electrical Engineering, Konner was asked to work as a staff member for CSS. Since then, Konner has utilized his degree and immense knowledge over technology to optimize older systems at UNT, developed the UNT Transit Application for iOS, as well as support in the planning of technology in the new Biomedical Building at Discovery Park.
Pierce has been a part of the CSS team for about 4 years now and has been a critical part of the CSS Operations team. From small classroom installations to new large-scale classroom installations, Pierce has been an extremely dependeable operations technician and has helped in training a countless number of new technicians on the CSS team. Pierce is an outstanding leader of individuals and has shown his ability to adapt and overcome a number of roadblocks when it comes to the operation of CSS.
After graduating with a degree in Interdisciplinary Studies, Pierce was asked to stay onboard at CSS to utilize his experience and work-ethic to continue to help grow CSS and better implement solutions across main campus and Frisco. Since his full-time hiring, Pierce has been a part of the 'Winter Revitilization Plan 2017', various installations and technology implementations at UNT main campus and Frisco and has been a critical part in providing delicious coffee to the whole CSS shop.
Steve Moran is, without question, one of the most faithful and helpful employees CSS has ever had the privilege of employing. Steve has been a part of the CSS team for well over 15 years and has been an excellent teacher for new techs, as well as incoming staff members. With the foresight of over 20 years experience at UNT, CSS has been able to rely on Steve time and time again with various operations work such as customer support, hardware installations, solutions to minor and major impromptu issues, as well as the guiding light and hopeful attitude to keep our shop looking sharp!
Steve's experience and helpful attitude has brought smiles to hundreds of UNT staff and faculty. His ability to solve issues on the fly and with little to no extra support, is one of his greatest strengths and has made him a favorite to faculty and staff across campus and in our own shop.
Zac Adams was previously a management tech for Micro Maintenance Services as a student here at UNT. After graduation he worked for a year at Versacor as an IT manager for their operations office. Once hired at CSS, Zac has been a lead developer for projects such as the UNT Bus Tracker for Android, PCI security and many other software solutions that CSS currently uses in our shop.
Though the newest member of the CSS team, Zac has been a critical component for some of our DevOPs team's biggest publications. Easy to say, we would not be where we are without his knowledge, support and can-do attitude!