Updates Regarding Intermittent ResponseWare Session Issues - 3/6

UPDATE:  Our team has made several configuration adjustments that have tested well with promising results.  Testing is continuing with good progress in order to finalize a scalable configuration. Please note that our team is working diligently together and with field experts to provide a reliable and stable ResponseWare environment.

Three identified issues with ResponseWare are currently affecting TurningPoint Cloud and TurningPoint 5 ResponseWare sessions and ResponseWare Student App usage. For instructors currently using TurningPoint Cloud or TurningPoint 5 with ResponseWare, users may experience the following issues: 1). polling is open and responses are not being received, 2.) polling closes and chart does not display and 3.) ResponseWare feedback is not displayed.

For resolutions, please view our suggested user actions.

We sincerely apologize for the impact this disruption may cause your organization. We will be posting regular status updates while these issues are being addressed.

Additional questions or to report ResponseWare issues, please contact our customer support team at support@turningtechnologies.com or at 866.746.3015.