UPDATE: On Sunday, 3/8, a new version of ResponseWare will be released to provide customers a significantly improved user experience. After a stress test conducted on 3/7, and with extensive testing over the last two weeks by our ResponseWare team, the current adjustments in the latest production (live) build of ResponseWare will notably reduce the likelihood of the identified issues affecting our customers. Our ResponseWare team will continue to work diligently to ensure a complete resolution, but are confident the latest release will produce a positive user experience.
Three identified issues with ResponseWare are currently affecting TurningPoint Cloud and TurningPoint 5 ResponseWare sessions and ResponseWare Student App usage. For instructors currently using TurningPoint Cloud or TurningPoint 5 with ResponseWare, users may experience the following issues: 1). polling is open and responses are not being received, 2.) polling closes and chart does not display and 3.) ResponseWare feedback is not displayed.
For resolutions, please view our suggested user actions.
We sincerely apologize for the impact this disruption may cause your organization. We will be posting regular status updates while these issues are being addressed.
Additional questions or to report ResponseWare issues, please contact our customer support team at firstname.lastname@example.org or at 866.746.3015.