Scope & Level of Service

Classroom Support Services (CSS) is funded by the Student Technology Use Fee to maintain the instructional technology (IT & AV) in General Purpose Classrooms and Class Laboratories at the University of North Texas.

The following technology is installed in all CSS supported rooms:

  1. Data projector
  2. Projection surface
  3. Instructor computer
  4. Laptop computer video and sound connection

The following are Operational Standards for Classroom Support Services:

  1. Room technology is monitored for correct operation in real time
  2. Room technology and environment is evaluated on site every 250 operating hours
  3. Time to repair, except in catastrophic failure, is typically at first class break
  4. Instructor assistance is typically handled via telephone and remote control

Services Provided by Classroom Support Services in supported rooms:

  1. Research, design, procurement, installation of instructional technology (IT & AV equipment-
  2. -onitoring and maintenance of instructional technology
  3. Coordinate common goals with other departments
  4. Train for instructional technology use from 7:00 am to 11:00 pm Monday through Friday
  5. Supply cables, adapters, wireless presenters and microphone transmitters
  6. Instructional writing utensils including whiteboard markers, chalk and erasers for both. Delivery to classrooms as needed.

If you need assistance with any other issues, try contacting other UNT support:

  1. Questions regarding Canvas, Blackboard, video conferencing and software for the classrooms, contact CLEAR: 940-565-2708
  2. Questions regarding ceiling tiles, A/C, custodial services and recycling, contact Facilities: 940-565-2700
  3. Questions regarding scheduling, event information and student support, contact Registrar: 940-565-2111
  4. Questions regarding safety and security, emergency information and evacuation protocols, contact: 940-369-6153

For all emergency situations, please contact university police:

  • Emergency: 911
  • Non-Emergency support: 940-565-3000