Scope & Level of Service

DSI Tech (formerly Classroom Support Services  - CSS) is funded by the Student Technology Use Fee to maintain the instructional technology (IT & AV) in General Purpose Classrooms at the University of North Texas.

Basic Equipment

Each DSI Tech-supported space has at least these minimum equipment standards to support instructional activities.

  • Instructor computer
  • Data projector
  • Projection surface
  • Laptop computer video and sound connection
  • Portable 2-in-1 document camera and webcam
  • Speaker system
  • Battery backup in case of power failure

Additional Supported Equipment 

Some larger DSI Tech-supported spaces have additional equipment to enhance the teaching experience. The space may or may not include all listed items. Please visit our Search Classrooms page to view the equipment available in each room.

  • Wireless microphone transmitter and receiver (with charging dock)
  • Desk mounted visualizer document camera
  • Second independently controllable data projector (and computer monitor)
  • Experiment camera
  • Fixed instructor camera or pan tilt and zoom instructor camera
  • Full-coverage ceiling microphones

To learn more about our supported equipment, please see our page Equipment Information.

Requests to add any of these items to a supported room will be considered on a case-by-case basis at our discretion. Please contact us for more information.

Operational Standards

Classrooms are monitored by staff Monday - Friday, 7am to 7pm for correct operation, and monitored for security by UNT Police after hours.

  • Room technology is monitored for correct operation in real time
  • Room technology and environment is evaluated on site every 250 operating hours or every 90 days, whichever comes first
  • Time to repair equipment malfunction, except in catastrophic failure, is typically at first class break or within 24 hours
  • Instructor assistance is typically handled via telephone and remote control
  • In-person technical support is available during operating hours, with a typical response time of 10 minutes (30 minutes for Discovery Park)

Services Provided

All DSI Tech-supported spaces are able to receive the services listed below.

  • Monitoring and maintenance of instructional technology
  • Coordinate common goals with other departments
  • Train for instructional technology use during office hours (7am-7pm M-F)
  • Supply cables, adapters, and wireless presenters

Writing utensils (chalk, dry erase markers, etc.) are to be provided by your department or College. We do not stock or resupply writing utensils.

For unsupported departmental classrooms, we can provide research, design, procurement and permanent installation of our standard equipment at our discretion. Please contact us for more information.

Common Service Referrals

We will happily redirect concerns for classroom services not provided by DSI Tech to the appropriate department.

Canvas, Blackboard, other instructional software CLEAR Helpdesk (940) 369 - 7394
Ceiling tiles, HVAC, custodial services, locked rooms Facilities Work Control (940) 565 - 2700
Scheduling, event information, student support Registrar (940) 565 - 2111
Safety, security, emergency information, evacuation protocols Risk Management Services (940) 369 - 6153

For all emergency situations, please contact UNT Police:

  • Emergency: Always call 911
  • Non-Emergency support: 940-565-3000